We are looking for a customer success manager to join our team and help tackle the next growth phase to become the #1 equity software for startups in Europe and beyond.
Diese Seite ist nur verfügbar auf Englisch
We are looking for an operations and customer success manager to join our team and help tackle the next growth phase to become the #1 equity software for startups in Europe and beyond.
Ledgy's software solution helps democratizing ownership in startups. We create transparency for all owners of a startup, and bring scalability to important processes for founders such as managing their stockholders, preparing financing rounds or granting equity to all their employees.
Our customers are successful European companies, like Frontify, Wefox, VIU, or NA-KD.
We believe that startups are a main driver of positive change in the world and help create equal opportunities for everyone outside of corporate hirarchies. The world needs solution for the current challenges, like climate change. We’re living true to those values, being an example to other companies, while helping them be more successful with our product so they can drive this change forward.
We believe that equal opportunities for all groups of society are necessary, and are committed to a culture where everybody feels welcomed and respected.
As a customer success manager at Ledgy, your mission is
…to make sure our customers get the highest possible value out of Ledgy right from the start and be the customers’ voice in Ledgy.
As a customer success manager at Ledgy, you will
Help onboard customers to make sure the account is set up correctly and they get the highest value from Ledgy from the beginning
Know the product inside out to answer questions from customers
Build strong relationships with customers and regularly follow up with them for updates and feedback
Collaborate closely with our marketing, sales and product leads. Making sure the customers’ voice is heard by all departments.
Help setting up scalable processes in the customer success department as we grow
The job is a good fit for you if
For a permanent position: You have 1-2 years of experience in B2B SaaS in a customer-facing role. For an internship position: No specific previous experience needed.
You enjoy analytical tasks (though fascinating, equity in startups can get fairly complex!)
You enjoy not only all aspects of customer success but are also ready to jump in where help is needed (e.g. sales, operations)
You are a generalist with a learning mindset
You are passionate about startups or even consider starting your own business someday
1-2 years experience in a customer-facing role in the startup scene is a plus
You are fluent in English (German and French are a plus)
At Ledgy, you will
Be one of the first team members of a company that scales from Switzerland to be the major player in Europe and globally
Work with a passionate team with diverse interests such as outdoor ⛰️, meditation 🧘, and space exploration 🌌
Have a chance to get to get to know the startup world inside and out
Have flexible working hours, be able to work remotely, and benefit from 25 days of vacation
Get stock options to become an owner of Ledgy yourself
Take part in quarterly company offsites and regular team activities
Join our healthy, vegetarian, gourmet lunch salads and enjoy weekly deliveries of local and organic fruits and snacks (from Farmy.ch) as well as unlimited tea and coffee (from kaffeebrief.ch)
Send your application with your CV to firstname.lastname@example.org, including a short video with your answers to the following questions:
What makes you excited about this opportunity?
What previous achievement in your life are you most proud of and why?
Explain what in your opinion are the 1-3 most critical activities in customer success that Ledgy should be doing
Please include the video as a URL to an unlisted video on YouTube.